FAQs

Q?

Can I purchase online if I live outside of the UK?

A.

At Ellipse Jewellery Design we welcome shoppers from all over the world. Please note that you are responsible for any import duties, taxes, tariffs, and custom clearance fees that may apply to your country, as well as additional shipping charges. Gifts sent to international locations will disclose the retail price on the customs form as required by customs regulations.

Q?

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

A.

We accept the following methods of payment: Visa, MasterCard, American Express, PayPal, Google Checkout, and Cash at our shop.

Credit Card purchases over £100 must be shipped to the billing address.

PayPal purchases over £100 must be shipped to a verified address.

Q?

WHY IS MY CREDIT CARD NUMBER NOT BEING ACCEPTED?

A.

Your selected method of payment may differ from the card number you entered. (For example, you selected Visa as your method of payment and then entered a MasterCard number.) Alternately, you may have entered an extra digit in the credit card number. Please check to make sure you entered the card type and number correctly. If you continue to have problems, please contact us so we may help you complete your order.

Q?

HOW DO I KNOW IF YOU RECEIVED MY ORDER?

A.

After you click Place Order, you will see an order confirmation page. If a problem occurs, a message will appear at the top of the order form indicating that the order could not be processed. Correct the problem and click Place Order again to send the revised information. If you continue to have problems, please contact us directly so we may help you complete your order.

Q?

HOW DO I KNOW THE STATUS OF MY ORDER?

A.

When you place an order you will receive an e-mail confirming the order's contents and the shipping method you selected. To check on the status of your order, go to the My Account page, and visit the Orders section. The Order Status field notes the current status of pending orders.

Q?

WHAT HAPPENS IF MY PURCHASE IS ON BACK-ORDER?

A.

Purchases on back order are rare, but occasionally--due to high demand--items may be temporarily out of stock. We will send you updates with the projected shipping date of these items via e-mail. Back orders will be shipped using the same selection as the initial order as soon as the item becomes available. (Please note: When we ship multiple items to complete one order, charges will apply for one shipment only.)

Q?

WHEN WILL MY ORDER SHIP?

A.

We ship orders once payment is approved, we verify your receiving address and we locate the item in stock. If you ordered an item that is not currently in stock, we will notify you by e-mail. You will not be charged for any item until it is shipped. The order's estimated time of arrival will depend on three factors:
1. Product availability
2. Credit approval / Receipt of payment
3. Shipping time.

To calculate when you will receive your order, take the number of days listed in the " Estimated to ship within…", include any additional time required for credit approval or receipt of payment, and add that to your shipping selection. If you place an order before 3:00 PM GMT Monday through Friday, the order will begin processing that day. Orders placed on Saturdays, Sundays, Holidays or after 3:00 GMT (M-F), will begin processing the following business day. Please note: Shipping to an address different than the original billing address may delay your order. You must send Gift/Store Certificates to us before we will ship your order.